If you’re looking for more communications versatility without the dedicated staff, cloud-based unified communications as a service (UCaaS) — also commonly referred to as hosted PBX — may be right for you.
Should I Move My Phone System to the Cloud?
Cloud migration is a great option for businesses of all sizes who no longer want the hassle of maintaining a premise-based PBX. Leverage hosted PBX technology and the expertise of cloud providers for dial tone while gaining access to advanced features and reporting.
What is Unified Communications as a Service (UCaaS)?
UCaaS builds off the features of hosted PBX so you can plan for the growth of your business, and trust that your communications stay online and secure.
- Scalability. Add and remove users easily, and extend communications to multiple branches and locations.
- Availability. Expect near-perfect uptime, reliability, and redundancy from your cloud-based system.
- Collaboration. Instant messaging, video conferencing, and desktop sharing empower your business to communicate more effectively.
What about My Contact Center?
With Contact Center as a Service (CCaaS or Cloud Contact Center), small and midsize businesses can now operate like Fortune 500s without significant capital expenses. Gain features such as improved quality management, workforce optimization, and enhanced IVR and ACD functions that boast omni-channel communications. Improve the customer experience by integrating your contact center with your CRM, and gain more insight with analytics tools.
How Do I Choose the Right System?
C4 will work with you to discover how cloud communications can improve your business and work side by side with key stakeholders to evaluate, select and implement the right solution.